Returns at Reef2Land LLC
At Reef2Land we are family owned and operated and have been since we opened our doors in 1988. Our Return Policy is pretty industry standard. We will always work with any customer should you have any issues with your order. We would love to hear from you to address any of your concerns.
If this is your first time visiting Reef2Land please take the time to read our "About Us" (by clicking HERE) page to better get to know the staff who will be working for you and our philosophy towards customer service.
When we look at aquarium products we see what they could potentially do if transferred from tank to tank. We will NEVER sell an item as new that has been returned to our store. All of your items will be brand new. When an item is returned we either throw it away or list them as used. This is precisely why we enacted the below Return Policy.
We accept returns within 90-Days on items that are in the same condition they were purchased and shipped to you in – all returns must be new, unused, and unopened. We do not accept returns on used or opened items at all; any used items just end up in the trash to avoid any possibility of contamination. Once an item is used or opened it then becomes a Warranty Issue for the manufacturer. We will be there every step of the way to assist you in any Warranty Issues; this is just part of customer service.
PLEASE be aware of what you are ordering and are familiar with the products. If you are not familiar with the products the 4 employees at Reef2Land have been keeping reef tanks for over 20 years each - 2 of them are marine biologists. We are here 14-hours a day. Every one of us has to go through a month of training on every single product that we sell every year, plus we deal with them every day. We urge people to do this in an effort to try to avoid costly returns.
In the event you need to make a return we do charge a restocking fee of 10% on all orders, deduct shipping costs getting the item(s) to you, and require that the buyer pays the return shipping on any item they purchased. Any items returned without our authorization and an RA number will be rejected and returned to the sender. This is why we ask that you make an informed purchase and be sure of the item(s) you are purchasing. We will happily assist you in making the best decision for you, which is why we have employees here nearly around the clock. Should you have questions about whether an item is right, we will be here to answer your questions at almost any time at firstname.lastname@example.org or (719) 400-8328 - you can call or text
We do not accept returns on items that can spoil, degrade, have the useable amount depleted, or deteriorate with use. These items are including but not limited to filter media, food, light bulbs, medication, additives, supplements, salt, test kits, so on and so forth. In order to make a return you must contact us first. Special orders and custom orders are non-refundable and non-returnable. Any returns made without authorization from Reef2Land.com will be rejected and returned to the sender. We will not issue refunds for any items that are lost during shipping if a valid tracking number shows it was delivered.
If an error is made and the wrong item is sent we reserve the right the choose the least costly alternative. In example if you are sent wrong thing, if it is less expensive to return the item rather than replace it well will choose that route; and it is cheaper to replace the item rather than return it we will choose that route. If you decide you do not want the item because of the mistake then this will be handled as a return by choice and that means you agree to be charged a 10% restocking fee and reimburse us for shipping, the same as a regular return. We do our best here to keep up with the market prices of every item that we carry to try to ensure you always get the best prices around!!!
Buying from Reef2Land ensures your items will arrive to you BRAND NEW and have never come in contact with another persons' tank.
Please contact us should you have any warranty or shipping issues. We will gladly address any concerns you might have about your purchase.
Reef2Land LLC Staff